Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at grimjeans.us@gmail.com. Please note that returns will need to be sent to the following address: 105 Shipman Drive, Glastonbury, CT, United States 06033

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You will be issued a refund for your purchase once we receive the items. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at grimjeans.us@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We only issue refunds for items that are returned.